If you are a regular user of TikTok , you will not have been able to help but notice that, sometimes, this application stops working suddenly. Don’t panic, because all apps – from time to time – run into what is called a ” down state “. In cases like this, there is nothing you can do but wait patiently for TikTok to be “refurbished” by its team of developers and engineers. However, there are other cases in which the failure of this social network could depend on other factors, on which you have the possibility to intervene in an attempt to fix things.
If your TikTok app is not working properly, there are a couple of ways to resolve it. Whether the TikTok app is not opening at all, crashing frequently, or couldn’t play videos, follow the solutions below to fix TikTok not working. In this guide I will try to illustrate the main causes for which, usually, TikTok does not work . I will explain how to identify certain issues and what to do to solve them.
Check other social networks and Google
The first thing I recommend you do, when TikTok stops working, is to pop over to other social networks to see if anyone else is talking about it. In this case, the social network par excellence is Twitter , where users always reserve themselves en masse to let off steam on this or that app (search for example the hashtag #
tiktokdown). By doing so, you will understand if TikTok is down (and in this case, as I told you a little while ago, you can’t do anything) or if the nature of the problem is to be found elsewhere. Also on Twitter, you can follow the official TikTok account, where – generally – any disruptions are reported in a rather timely manner.
In addition to social media, you can always do a quick Google search , easily realizing any TikTok server outages.
Check the connection
Having established that TikTok is not in a down state, what to do? First, I would tell you to check that the device you are using is regularly connected to the internet, whether it is Wi-Fi or a wired or data network.
It may seem like an unimportant suggestion, but it is one of the main things to check.
Log in to TikTok from another device
Excluding the connection problem, it remains to make sure that the device you are using is fully functional. Try to access your TikTok account from another phone / tablet, if you have the possibility, or from a computer.
Restart the device
Still trying to figure out if the problem concerns the device in use or not, you could try turning it off and on again. Some momentary bugs are often resolved this way.
Update the application
It is not uncommon for an app to “throw a tantrum” when it has not been updated for a long time. Therefore, if TikTok has stopped working, I recommend that you update its app via Google Play or the App Store. This, of course, after checking that you have enough space available on your phone.
Another attempt you can make when the TikTok app becomes unresponsive is to reinstall it . Don’t worry, your data won’t be lost; you just need to log in again with your credentials.
Clean the TikTok cache
If TikTok keeps freezing and crashing, you most likely need to clear its cache .
Here are the steps to follow within the TikTok app :
- Go to your profile by tapping on your main image (bottom right);
- Tap on the three dots (top right), in order to access the Settings ;
- Scroll until you find the item ” Empty cache “, then select it;
- After doing this, close the app and reopen it . You will see that it will work again.
If, on the other hand, you are unable to access the application, if you use Android , follow these steps:
- Go to the Settings of your smartphone;
- Tap on ” Applications “;
- Open TikTok and select the “ Clear Cache ” option .
If you use iOS , just reinstall the TikTok application to automatically clear the cache.
Uninstall third-party apps linked to TikTok
There are some third-party applications that connect to TikTok, modifying or expanding its functions. Just to give a few examples, there are apps to choose hashtags, bot apps and apps that clone TikTok, allowing you to access multiple accounts at the same time.
Well, when TikTok stops working optimally, it cannot be ruled out that it is precisely these applications that interfere. For this, I suggest you try removing them (saving any settings) and see what happens.
If you keep having problems
In case you encounter further problems with TikTok, it could be a shadowban or a temporary ban related to your account. For some reason, the social network team may have suspended or temporarily blocked some actions on your profile.