Netflix app is available in almost all major platforms to provide better services to customers. It is available in both windows 10 mobile and PC. But, PC users often face some errors that totally stop them from watching anything.
Error U7121 is one of them. Nowadays, Many Netflix users have claimed that they are repeatedly facing this error in windows 10 desktop. Like the, I’ve encountered this issue a few days ago. But, I could resolve this problem and also found what causes it.
If you experience the Error Code U7121-XXXX (Here XXXX can be anything like 3202, 3201, 3200, etc. It depends on some facts) on your Windows computer, often accompanied by the following message:
Whoops, something went wrong... We're having trouble playing this title at the moment. Please try again later or select a different title.
It typically indicates that the title did not download properly or Your Netflix account has reached the maximum number of active streams. Follow the troubleshooting steps below to resolve the issue.
Fix Netflix Error Code U7121
Fix Error Solution #1: Download the title again
- Open Netflix app on Windows and click or tap the Menu icon (three vertical lines).
- Select My Downloads.
- Click or tap the edit icon (pencil like icon) in the upper right corner of your screen.
- Select the title you wish to delete by checking the box next to it.
- Click or tap the delete icon to remove the title from your device.
- Download the title again.
Fix Error Solution #2: Check for updates
- Navigate to Settings, Update & Security and Windows Update.
- Click ‘Check for updates’.
- Update everything as required.
Fix Error Solution #3: Download Latest Silverlight
Microsoft Silverlight deals with rich-Internet applications similar to the Adobe Flash plug-in. Netflix uses this plug-in perhaps because its class library files and components are developed with Silverlight. You must have the latest version of Microsoft Silverlight installed to enjoy Netflix streaming videos, films and television series.
You can get the latest Silverlight from here: https://www.microsoft.com/getsilverlight/get-started/install/default
Fix Error Solution #4: Reinstall Netflix
The Netflix app installed through Windows Store might have gone corrupt. Or some of the installed program files might have gone missing, renamed, deleted or modified. Uninstall Netflix from the Start Screen and then redownload it using Windows Store.
- Click the Start icon on the Taskbar; choose Settings.
- Click All Apps icon and right-click the Netflix app icon.
- Choose Uninstall option from the context menu.
- After successful removal, restart your system.
- Then, go to Windows Store. To do so, click Start | Store.
- In the Search box on the top right corner, type Netflix and then navigate to the Netflix app page.
- Click the Install button, and then follow the on-screen instructions.
Fix Netflix Error Code U7121-1331-5006
If you experience the Error Code U7121-1331-5006 on your Windows computer, often accompanied by the following message:
Whoops, something went wrong... Streaming Error Your Netflix account is in use on too many devices. Please stop playing on other devices to continue. Visit netflix.com/help for more information.
Fix Error Solution #1: Stop streaming on other devices
If you’ve shared your Netflix account with family or friends, they may be using Netflix while you’re trying to watch a movie or TV show. The number of users that can stream at the same time will depend on your Netflix plan. You can see the limit for your account, as well as other plan options, from the Change Plan page.
To solve this problem, make sure that no one else is using your account before trying to stream again.
Fix Error Solution #2: Close any other browser tabs
If you have the Netflix player open in any other browsers or tabs, your computer may be counting each browser as a device and maxing out your streaming limit. To solve the problem, close any other browser tabs playing Netflix on this computer and play your movie or TV show again.