An issue generally noticed with the Windows operating system these days is that new updates to the OS bring with them, their own share of problems. 

Have you ever been in a situation where your computer is connected to the Internet, but you can’t open any page on the web? Well, it’s a strange but often solvable issue. When you’re connected to the Internet through a WiFi router but can’t get to any web page, check your wireless icon in the bottom right-hand side tray. You’ll most likely see a small yellow triangle, and when you click on it, you’ll see a “no Internet, secured” message.

Error Message:

No internet, secured

As usual, there are many possibilities and many solutions, and we’ll go through all the major ones for you here. Many users get stuck on the WiFi “No Internet, secured”, unidentified network, or no Internet access problem. These network issues often stopped the user from their work on-the-go. It seems that the Windows machine has been connected to the Internet, but you can’t even open a web page in your Chrome browser. 


Fix Error #1: Refresh Your IP Configuration

One of the easier solutions for the ambiguous “No Internet, Secured” message is to refresh your IP configuration. This reassigns your IP address, which will fix the problem if it was down to your IP allocation going out of whack.

Open the Command Prompt, then enter the following commands:

ipconfig /release
ipconfig /renew

Fix Error #2: Reset Winsock

The Winsock protocol controls a big chunk of your computer’s communication with network services, and resetting it will reset many of those under-the-hood elements to their default settings.

To reset the Winsock catalog, enter the following into the command prompt:

netsh winsock reset catalog

Fix Error #3: Update Network Adapter Driver

An outdated or incompatible network adapter driver can cause connection problems. If you recently upgraded, it’s possible that the current driver was designed for a previous version of Windows. It can also happen if you recently updated Windows 10. In either case, check to see if an updated driver is available.

  1. In the search box on the taskbar, type Device Manager, and then select Device Manager from the list of results.
  2. Expand Network adapters, and locate the network adapter for your device.
  3. Select the network adapter, select Update driver > Search automatically for updated driver software, and then follow the instructions.
  4. After installing the updated driver, select the Start  button > Power  > Restart if you’re asked to restart, and see if that fixes the connection issue.

Fix Error #4: Temporarily Turn OFF firewall and Antivirus

Sometimes firewall, antivirus or malware-prevention software might prevent you from getting connected. You can see if the connection issue is caused by one of this by turning off the temporarily and then trying to visit a website you trust. The steps to turn off antivirus or malware-prevention software depend on the software you’re using. Check the documentation for your software to learn how to turn it off.

Fix Error #5:  IPv6 conflict

  1. Right-click on the network icon in the Windows system tray, and select Open Network and Sharing Center from the context menu that opens up. Note: the icon may not be displayed all the time. Click on the arrow icon in the system tray area then to display it.
  2. Select the change adapter settings option when the Network and Sharing Center window opens. You find it on the left side there.
  3. Locate the network adapter that you are using at this point in time. It should highlight that it is a wireless adapter.
  4. Locate the Internet Protocol Version 6 (TCP/IPv6) on the list of items that opens, and uncheck it to disable IPv6. Click on ok, and restart the computer afterwards.

Fix Error #6: Run the Network troubleshooter

The Network troubleshooter can help diagnose and fix common connection problems. Using this troubleshooter, then running some networking commands afterwards if needed, can help get you connected.

To run the Network troubleshooter

  1. Select the Start  button > Settings > Network & Internet > Status.
  2. Under Change your network settings, select Network troubleshooter.
  3. Follow the steps in the troubleshooter, and see if that fixes the problem.

If that doesn’t fix your connection problem, try these things:

  • Reset the TCP/IP stack
  • Release the IP address
  • Renew the IP address
  • Flush and reset the DNS client resolver cache

To run the above networking commands in a command prompt window

  1. In the search box on the taskbar, type Command prompt.  The Command Prompt button will appear. To the right of it, select Run as administrator Yes.
  2. At the command prompt, run the following commands in the listed order, and then check to see if that fixes your connection problem:
    • Type netsh winsock reset and select Enter.
    • Type netsh int ip reset and select Enter.
    • Type ipconfig /release and select Enter.
    • Type ipconfig /renew and select Enter.
    • Type ipconfig /flushdns and select Enter.

Fix Error #7: Network Reset

Using network reset should be the last step you try. Consider using it if the steps above don’t help to get you connected.

  1. Select the Start  button, then select Settings  > Network & Internet  > Status > Network reset.
  2. On the Network reset screen, select Reset now > Yes to confirm.Wait for your PC to restart, and see if that fixes the problem.

NOTE: To use network reset, your PC must be running Windows 10 Version 1607 or later. To see which version of Windows 10 your device is currently running, select the Start  button, then select Settings  > System > About.

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